Refund and Cancellation Policy

This policy explains how cancellations and refunds work for Lynx PMIS mobile app subscriptions (Basic, Professional and Enterprise tiers), billed monthly or yearly in Malaysian Ringgit (MYR).

1. Free trial

Every new customer is entitled to a 7-day free trial. The trial begins when the software is first installed. No payment is required during the trial. You can cancel before the trial ends and you will not be charged.

2. Monthly subscriptions

• Cancel any time. Your cancellation takes effect at the end of the current billing period, and you keep full access until then.
• No partial refunds. We do not refund unused days within a billing period, except where required by Malaysian law.
• Failed renewals. If a renewal payment fails, we will retry for up to 7 days before suspending access. Your data remains intact and access is restored as soon as the payment succeeds.

3. Yearly subscriptions

• Refund window. You may request a refund within 7 days of the initial yearly payment or of any yearly renewal, provided the account has not been used beyond the free-trial period.
• After 7 days we do not offer a refund for the unused portion of a yearly subscription, except where required by law.
• Cancellation works the same as monthly: your access continues until the end of the paid year.

4. Upgrades

You may upgrade to a higher tier at any time. The price difference is charged immediately, and your new billing period starts. Upgrade payments follow the same refund windows above.

5. How to request a refund

Email lynxpmis.support@gmail.com with:

• Your full name
• The email address used to purchase
• The subscription tier and billing interval
• The approximate date of payment
• A short reason for the request

We aim to respond within 3 business days. Requests that fall inside the window are approved without conditions unless there is clear evidence of misuse.

6. How refunds are processed

Approved refunds are returned to the original payment method through Stripe, typically within 5 to 10 business days depending on your bank or card issuer. Payment processor fees may not be refundable in all cases.

7. What happens after a refund

When a refund is issued, the subscription is cancelled and access to the Service is revoked immediately. Any data you created remains available for download through our support team for 30 days after the refund, and is then permanently deleted.

8. Exceptions

We may decline a refund request where there is evidence of:

• Repeated refund requests from the same customer or organisation
• Use of the Service beyond the free trial followed by a refund request outside the window
• Fraud or violation of our Terms and Conditions

If you believe your refund was declined unfairly, you may escalate the matter by replying to our decision email, and a final review will be made within 14 days.

9. Contact

Questions about this policy? Email lynxpmis.support@gmail.com.