Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Lynx PMIS website and mobile application (the "Service"), operated by Hilwani Bin Shahimi, a sole proprietor registered in Malaysia ("we", "us"). By subscribing to or using the Service, you agree to these Terms.

1. What the Service is

Lynx PMIS is a project management information system ("PMIS") for small contractors and project teams. The Service includes a mobile application, a marketing website, and related support services. The specific features available to you depend on your subscription tier (Basic, Professional or Enterprise), which is described on our pricing page.

2. Your account

You need an account to use the Service. Accounts are created either by you through this website after payment, or by an administrator of your organisation. You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, notify us immediately at lynxpmis.support@gmail.com.

You must be at least 18 years old to create an account.

3. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in breach of any applicable law.
• Attempt to gain unauthorised access to another user's data or to the Service's infrastructure.
• Reverse-engineer, decompile or disassemble the app except where permitted by law.
• Upload or transmit malware, or use the Service to send spam.
• Resell, sub-license or redistribute the Service to third parties without our written consent.

We may suspend or terminate your account if we have reasonable grounds to believe you have breached these Terms.

4. Subscriptions and payments

• Free trial — first-time customers may use the Service free for 7 days, starting when the software is first installed. No payment is required during the trial. After the trial ends, a paid subscription is required to continue.
• Billing — subscriptions are billed in Malaysian Ringgit (MYR), either monthly or yearly, and renew automatically at the end of each period unless cancelled.
• Payment processing — payments are processed by Stripe. We never see or store your card details.
• Failed payments — if a renewal fails, you have a short grace period (see Refund Policy) before access is suspended.
• Price changes — we may change prices with 30 days' notice by email before the change applies to you.

5. Cancellations and refunds

You may cancel any time. Cancellation takes effect at the end of the current billing period, and you keep access until then. Refunds are governed by our Refund Policy, which is part of these Terms.

6. Your data

You own the data you put into Lynx PMIS. We store it so you can access it from your devices. Our handling of personal data is described in our Privacy Policy. When you delete your account, your data is permanently removed within 30 days, except payment records we are required to retain by Malaysian tax law.

7. Our intellectual property

The Service, including its software, design, logos and documentation, remains our property. We grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription.

8. Availability and support

We aim to keep the Service available 24/7, but we do not guarantee uninterrupted access. Scheduled maintenance, third-party outages (Supabase, Stripe, Firebase) or events beyond our control may interrupt the Service. Support is provided by email at lynxpmis.support@gmail.com during business hours in Malaysia (Monday–Friday, 9am–6pm MYT), with a target first response within 3 business days.

9. Disclaimers

The Service is provided "as is". While we take reasonable care in its development and operation, we do not warrant that it will be error-free or fit for any particular purpose beyond what is described on our website. Nothing in these Terms excludes or limits liability that cannot be excluded under Malaysian law.

10. Limitation of liability

To the fullest extent permitted by law, our total liability to you for any claim arising out of or related to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential losses, including lost profits or lost data (though we strongly encourage regular backups through the app's export features).

11. Termination

You may close your account at any time from inside the app (Profile → Delete Account). We may suspend or terminate your access if you breach these Terms, if required by law, or if your subscription remains unpaid after the grace period. In the event of termination, clauses 6, 7, 9, 10 and 12 survive.

12. Governing law and disputes

These Terms are governed by the laws of Malaysia. Any dispute shall first be attempted to be resolved through good-faith negotiation by emailing lynxpmis.support@gmail.com. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Changes to these Terms

We may update these Terms. Material changes will be announced by email and reflected in the "Last updated" date at the top of this page. Continued use of the Service after the effective date of a change constitutes acceptance.

14. Contact

Questions? Email lynxpmis.support@gmail.com or write to: Hilwani Bin Shahimi, 16 Jalan Kasih 4, Taman Kasih, 43000 Kajang, Selangor, Malaysia.